PURCHASE PROCESS / FREQUENTLY ASKED QUESTIONS
In this section we indicate the rules for using the Shop Sandra Figuerola
1. In the online store Shop Sandra Figuerola
You can see and buy the rugs that Sandra Figuerola has designed for the GAN company, their characteristics, designs, fabrics, quality and composition … etc. Access detailed information on prices and add items to the shopping bag. The rugs offered are usually in stock in the warehouses of the GAN company (Gandia Blasco, in Onteniente).
2. Who can use this site?
Anyone of legal age can make purchases on this website if they have a credit card or a Paypal account.
3. How can I request registration on the web to buy?
Complete the purchase process that includes a self-registration system.
4. Do I always have to confirm my orders?
Yes, we will contact you as soon as possible via email with a copy of the order received. If you find any anomaly, contact Shop Sandra Figuerola or the telephone number that appears at https://shop.sandrafiguerola.com/contact
5. When will my order arrive?
We will send you an email with the tracking data provided by the transport agency. In this way you can check at all times where your order is and the estimated delivery date. The packages will normally be delivered to the designated place within a maximum period of 20 days. If the items do not exist in stock, this time may be increased, if this happens, you will be notified by e-mail to the account with which you registered in the online store by mail to: email@example.com
You will be informed at all times whether or not the product is in stock and the estimated delivery time of said product: If the product is in stock: 20 days (approx). If the product is NOT in stock: 60 days (approx).
Special circumstances due to the COVID emergency situation: Delivery times could be lengthened. You will always be informed of the new delivery times.
6. How will I receive my shipment?
We will send your order through the most suitable professional logistics service for your geographical area. Depending on the volume of the shipment and the area. They are carriers we fully trust.
7. Should I pay the shipping costs?
Shop Sandra Figuerola will charge the shipping costs: 30 euros Peninsula and Balearic Islands. Canary Islands, Ceuta and Melilla, are subject to special conditions. See the conditions in the DELIVERY section. For purchases over 3000 euros, shipping will be free.
8. What happens if I do not receive my shipment within the agreed period?
At Shop Sandra Figuerola we do everything possible so that shipments arrive in the agreed times, however, for reasons beyond our control, deliveries may be delayed. If you are not satisfied with the delivery period, you can return your order to us within 14 days of receipt, and we will refund the amount of your purchase.
9. What is the return period?
You can return your order using our shipping service up to 14 days after receipt. To expand this information, see the section https://shop.sandrafiguerola.com/devoluciones/DEVOLUCIONES